Adaptive e-business continuity management: Evidence from the financial sector | Zendy

Milica Labus | Zendy; Marijana DespotovićZrakić | Zendy; Zorica Bogdanović | Zendy; Dušan Barać | Zendy; S. Popović | Zendy

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Adaptive e-business continuity management: Evidence from the financial sector

Author(s) -

Milica Labus,

Marijana DespotovićZrakić,

Zorica Bogdanović,

Dušan Barać,

S. Popović

Publication year - 2019

Publication title -

computer science and information systems

Language(s) - English

Resource type - Journals

SCImago Journal Rank - 0.244

H-Index - 24

eISSN - 2406-1018

pISSN - 1820-0214

DOI - 10.2298/csis190202037l

Subject(s) - business continuity , computer science , electronic business , process management , business process , business transformation , business process modeling , business rule , business process management , key (lock) , new business development , artifact centric business process model , knowledge management , business , business relationship management , business model , computer security , marketing , work in process

This paper focuses on business continuity management in organizations that use modern e-business technologies: the Internet, mobile computing, eservices, and virtual infrastructure. The aim is to make the shift from traditional Business Continuity Management (BCM) towards “e-Business Continuity Management” (e-BCM) suitable for modern technological environments. We have defined a comprehensive framework for the implementation of an adaptive eBCM adjustable to changes in the business environment. The framework consists of practical steps for defining elements of a business continuity management system: business impact analysis, risk assessment, and a business continuity plan. We have implemented and evaluated the framework within three financial organizations. The key finding is that Business Impact Analysis and the continual improvement of the Business Continuity Management System are the driving factors for the effective establishment of an adaptive e-BCM. The proposed framework is general, and can be applied to any organization that uses modern ebusiness technologies.

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