IMPLEMENTATION OF ITIL SERVICE LIFECYCLE IN SMALL AND MEDIUM-SIZED ENTERPRISES OF POLISH ICT SECTOR | Zendy

Magdalena Ciesielska | Zendy

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IMPLEMENTATION OF ITIL SERVICE LIFECYCLE IN SMALL AND MEDIUM-SIZED ENTERPRISES OF POLISH ICT SECTOR

Author(s) -

Magdalena Ciesielska

Publication year - 2017

Publication title -

information system in management

Language(s) - English

Resource type - Journals

eISSN - 2544-1728

pISSN - 2084-5537

DOI - 10.22630/isim.2017.6.2.1

Subject(s) - information technology infrastructure library , business , information and communications technology , process management , small and medium sized enterprises , knowledge management , information technology , computer science , world wide web , finance , operating system

The aim of the article is to present implementation of ITIL Service Lifecycle in SMEs of ICT sector in Poland. Modern IT firms turn their attention toward businessoriented service provisioning. ITSM frameworks, suc h as ITIL enable this shift of IT firms. This article presents unique knowledge on IT IL Service Lifecycle processes adoption in SMEs with particular emphasis on deploy ment in different ICT sector. Article presents result of own study on 345 SMEs of ICT sector in Poland.

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