Population administration service satisfaction in Lima Puluh Kota District, West Sumatera | Zendy

Meironi Meironi | Zendy; Werry Darta Taifur | Zendy; Nasri Bachtiar | Zendy

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Population administration service satisfaction in Lima Puluh Kota District, West Sumatera

Author(s) -

Meironi Meironi,

Werry Darta Taifur,

Nasri Bachtiar

Publication year - 2020

Publication title -

jurnal perspektif pembiayaan dan pembangunan daerah

Language(s) - English

Resource type - Journals

eISSN - 2355-8520

pISSN - 2338-4603

DOI - 10.22437/ppd.v8i5.10104

Subject(s) - service (business) , agency (philosophy) , population , administration (probate law) , business , public service , service provider , marketing , psychology , public relations , medicine , political science , sociology , environmental health , social science , law

Assessment of public satisfaction with an agency's performance that organizes public services needs to be assessed by involving all service attributes because service attributes cannot stand alone, and performance improvement cannot be made separately. Assessment of service attributes is one way to track consumer ratings so that service providers can understand the causes of service problems. This study uses the Importance Performance Analysis (IPA) method. From this study, it was found that the priority that needs to be improved to improve public satisfaction with population administration services is to increase the discipline of officers in serving the community, certainty of service costs, and speed of service.

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