Open AccessEmotional labor strategy and job satisfaction: A Chinese perspective
Author(s) -
Xuan Jiang,
Zhou Jiang,
Dong Soo Park
Publication year - 2013
Publication title -
social behavior and personality an international journal
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.362
H-Index - 58
eISSN - 1179-6391
pISSN - 0301-2212
DOI - 10.2224/sbp.2013.41.6.933
Subject(s) - psychology , emotional labor , job satisfaction , perspective (graphical) , social psychology , job attitude , applied psychology , job performance , computer science , artificial intelligence
We examined the relationship between emotional labor strategy (ELS) and job satisfaction (JS), and the moderating effects of job characteristics on this relationship, based on data collected from 291 supermarket employees. Results showed that the 2 types of ELS, surface acting and deep acting, were negatively and positively related to JS, respectively. In general, job characteristics were found to moderate the relationship between ELS and JS.6 page(s
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