Open AccessHow customer attributes affect retention, loyalty intention and satisfaction for continuously provided services
Author(s) -
Terence Zhang
Publication year - 2018
Language(s) - English
Resource type - Dissertations/theses
DOI - 10.22215/etd/2005-07649
Subject(s) - customer retention , business , customer satisfaction , marketing , loyalty business model , affect (linguistics) , loyalty , customer advocacy , customer delight , service quality , service (business) , advertising , psychology , communication