Open AccessQuality analysis in the service sector of an electricity generating company according to Servqual’s model
Author(s) -
Rafaela Cardoso Galace,
Genilson Valotto Patuzzo,
Flávia Aparecida Reitz Cardoso
Publication year - 2021
Publication title -
international journal of advanced engineering research and sciences
Language(s) - English
Resource type - Journals
ISSN - 2349-6495
DOI - 10.22161/ijaers.87.30
Subject(s) - servqual , service quality , business , service (business) , quality (philosophy) , electricity , operations management , marketing , engineering , electrical engineering , philosophy , epistemology