Exploring the Drivers and Catalysts of Intra-agency Collaboration in the Local Service Delivery | Zendy

Jun Yi Hsieh | Zendy; Kuotsai Tom Liou | Zendy

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Exploring the Drivers and Catalysts of Intra-agency Collaboration in the Local Service Delivery

Author(s) -

Jun Yi Hsieh,

Kuotsai Tom Liou

Publication year - 2020

Publication title -

chinese public administration review

Language(s) - English

Resource type - Journals

eISSN - 2573-1483

pISSN - 1539-6754

DOI - 10.22140/cpar.v11i2.280

Subject(s) - agency (philosophy) , service delivery framework , business , stakeholder , information sharing , corporate governance , service (business) , collaborative governance , knowledge management , empirical research , survey data collection , public relations , marketing , political science , sociology , computer science , social science , philosophy , statistics , mathematics , finance , epistemology , law

This study examines critical local service delivery issues to understand the drivers and catalysts of intra-agency collaborative domain s . Based on the survey data of public employees in the Taipei Household Registration Office, this study provides empirical evidences to support the relationship between intra-agency collaboration and perceived organizational performance. The findings reveal the mediating role of central administrative organization and information sharing, but do not support the direct influence of stakeholder assistance. Implications of these findings are emphasized for future studies of local collaborative governance.

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