Capturing At-Home Health and Care Information for Children With Medical Complexity Using Voice Interactive Technologies: Multi-Stakeholder Viewpoint | Zendy

Emre Sezgın | Zendy; Garey Noritz | Zendy; Alexander Elek | Zendy; Kimberly Conkol | Zendy; Steve Rust | Zendy; Matthew Bailey | Zendy; Robert Strouse | Zendy; Aarti Chandawarkar | Zendy; Victoria von Sadovszky | Zendy; Simon Lin | Zendy; Yungui Huang | Zendy

Open Access

Capturing At-Home Health and Care Information for Children With Medical Complexity Using Voice Interactive Technologies: Multi-Stakeholder Viewpoint

Author(s) -

Emre Sezgın,

Garey Noritz,

Alexander Elek,

Kimberly Conkol,

Steve Rust,

Matthew Bailey,

Robert Strouse,

Aarti Chandawarkar,

Victoria von Sadovszky,

Simon Lin,

Yungui Huang

Publication year - 2019

Publication title -

journal of medical internet research

Language(s) - English

Resource type - Journals

SCImago Journal Rank - 1.446

H-Index - 142

eISSN - 1439-4456

pISSN - 1438-8871

DOI - 10.2196/14202

Subject(s) - health care , multidisciplinary approach , stakeholder , interactive voice response , health information technology , digital health , health technology , medical home , information technology , knowledge management , perspective (graphical) , nursing , medicine , business , internet privacy , public relations , computer science , sociology , telecommunications , social science , artificial intelligence , political science , economics , economic growth , operating system

Digital health tools and technologies are transforming health care and making significant impacts on how health and care information are collected, used, and shared to achieve best outcomes. As most of the efforts are still focused on clinical settings, the wealth of health information generated outside of clinical settings is not being fully tapped. This is especially true for children with medical complexity (CMC) and their families, as they frequently spend significant hours providing hands-on medical care within the home setting and coordinating activities among multiple providers and other caregivers. In this paper, a multidisciplinary team of stakeholders discusses the value of health information generated at home, how technology can enhance care coordination, and challenges of technology adoption from a patient-centered perspective. Voice interactive technology has been identified to have the potential to transform care coordination for CMC. This paper shares opinions on the promises, limitations, recommended approaches, and challenges of adopting voice technology in health care, especially for the targeted patient population of CMC.

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