Open AccessThe Role of Supervisory Support and Life Balance Work in Increasing Organizational Citizenship Behavior: Study at Hotel Employees in Malang
Author(s) -
Nilawati Fiernaningsih
Publication year - 2019
Publication title -
journal of public administration studies
Language(s) - English
Resource type - Journals
eISSN - 2548-902X
pISSN - 2541-6979
DOI - 10.21776/ub.jpas.2019.004.02.6
Subject(s) - organizational citizenship behavior , work–life balance , balance (ability) , work (physics) , citizenship , business , organizational commitment , psychology , public relations , social psychology , political science , engineering , law , mechanical engineering , neuroscience , politics
The purpose of this study was to examine the effect of supervisory support on work life balance and organizational citizenship behavior. Data was collected from 209 five-star hotels and four-star hotels staff in Malang, East Java, Indonesia, using a questionnaire. Data was analyzed using GeSCA. The research findings show that supervisory support has a significant effect on work life balance, but supervisory support does not have a significant direct effect on organizational citizenship behavior. Meanwhile work life balance has a significant effect on organizational citizenship behavior. These findings provide insight to managers that employees need emotional support and instrumental so that they can balance work life with their personal lives. A good life balance work will foster organizational citizenship behavior that has an important role in improving the performance and competitiveness of the company.
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