The quality transformation: A catalyst for achieving energy`s strategic vision

This plan describes the initial six corporate quality goals for DOE. It also includes accompanying performance measures which will help DOE determine progress towards meeting these goals. The six goals are: (1) There is effective use of performance measurement based on regular assessment of Energy operations using the Presidential Award for Quality, the Malcolm Baldrige National Quality Award, or equivalent criteria. (2) All managers champion continuous quality improvement training for all employees through planning, attendance, and active application. (3) The Department leadership has provided the environment in which employees are enabled to satisfy customer requirements and realize their full potential. (4) The Department management practices foster employee involvement, development and recognition. (5) The Department continuously improves customer service and satisfaction, and internal and external customers recognize Energy as an excellent service provider. (6) The Department has a system which aligns strategic and operational planning with strategic intent, ensures this planning drives resource allocation, provides for regular evaluation of results, and provides feedback