Energy Efficiency and Renewable Energy Network (EREN) customer satisfaction survey, 1997. Final report | Zendy

Arlene Anderson | Zendy; D.P. Henderson | Zendy

AI Assistant Blog Pricing

Home ZAIA Blog

Open Access

Energy Efficiency and Renewable Energy Network (EREN) customer satisfaction survey, 1997. Final report

Author(s) -

Arlene Anderson,

D.P. Henderson

Publication year - 1997

Publication title -

osti oai (u.s. department of energy office of scientific and technical information)

Language(s) - English

Resource type - Reports

DOI - 10.2172/566744

Subject(s) - customer satisfaction , scope (computer science) , demographics , service quality , quality (philosophy) , service (business) , computer science , business , marketing , philosophy , demography , epistemology , sociology , programming language

the EREN Customer Satisfaction Survey 1997 was designed to follow up the results of the 1995-96 Surveys, enabling comparison to the 1995- 96 baseline, and to provide additional qualitative feedback about EREN. Both the 1995-96 and 1997 Surveys had these objectives: Identify and define actual EREN users; Determine the value or benefits derived from the use of EREN; Determine the kind and quality of services that users want; Determine the users` levels of satisfaction with existing services; Determine users` preferences in both the sources of service and means of delivery; and Establish continuous quality improvement measures. This report presents the methodology used, scope and limitations of the study, description of the survey instrument, and findings regarding demographics, technical capabilities, usage patterns, general use, importance of and satisfaction with resources, and additional information and comments

The content you want is available to Zendy users.

Already have an account? Click here to sign in.

Having issues? You can contact us here

Accelerating Research