Evaluation criteria for communications-related corrective action plans

This document provides guidance and criteria for US Nuclear Regulatory Commission (NRC) personnel to use in evaluating corrective action plans for nuclear power plant communications. The document begins by describing the purpose, scope, and applicability of the evaluation criteria. Next, it presents background information concerning the communication process, root causes of communication errors, and development and implementation of corrective actions. The document then defines specific criteria for evaluating the effectiveness of the corrective action plan, interview protocols, and an observation protocol related to communication processes. This document is intended only as guidance. It is not intended to have the effect of a regulation, and it does not establish any binding requirements or interpretations of NRC regulations