Pacific Northwest National Laboratory FY96 evaluation of Integrated Assessment Program

The Pacific Northwest National Laboratory`s Integrated Assessment Program (IAP) is the primary system to assess and monitor overall performance and to drive continuous improvement in the Laboratory. The approach used is a significant departure from the Laboratory`s traditional reliance on auditing methods. It is a move toward the contemporary concepts of measuring organizational performance by encouraging scientific, operational, and business excellence, through self-assessment and strengthening line management accountability for results in product and service quality, safety, and cost. This report describes the approach used (methods and processes), the deployment of that approach in the six Laboratory organizations selected to pilot the approach, and a summary of how the pilot organizations used the results they obtained. Section 3.0 of this report summarizes the top strengths and weaknesses in performance as identified by Division/Directorate self-assessments, Independent Oversight, Internal Audit and peer reviews, and includes the actions that have been, or will be taken, to improve performance in areas that are weak