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In 2014, a gravity-fed rural piped water supply system (GFRPWSS) was constructed in the northern part of Malawi at a cost of $6.8 million (MK5 billion). The system was designed to serve 35,007 people by 2020 but at the time of the study, the ability of water users association (WUA) to operate and maintain the system as well as the financial sustainability (i.e. if the scheme could run without external support) were unclear. Financial records showed that the WUA collected only 26% of their expected payments in 2018. Over 94% of the WUA members lacked the necessary capacity to manage contracts and human resources and only 16% of the Community Water Point Committees were trained in relevant areas of management. Several key positions had been unfilled and the parts necessary for repairs were unavailable. This is one of the few ex-post evaluations of a GFRPWSS and highlights several key issues for those wishing to implement similar schemes. Findings showed that the water system only partially met the water requirements of the customers, that the WUA struggled technically and operationally to maintain the system and that at the time of the study, the system was financially unsustainable. Improved record-keeping and payment collection, especially if and when quantities are increased, would likely improve all dimensions of sustainability.

Financial and operational sustainability of a gravity-fed rural piped water supply system in Malawi