Fraud Management in the Credit Card Industry

On November 16, 2001, the Payment Cards Center of the Federal Reserve Bank of Philadelphia sponsored a workshop on fraud management in the credit card industry. Daniel Buttafogo and Larry Drexler of Juniper Bank led the discussion. Daniel Buttafogo, Director-Risk Management, is Juniper's fraud expert. He provided an overview of fraud in the card industry and discussed some of the challenges he faces as a risk manager. ; Larry Drexler is General Counsel and the Chief Privacy Officer at Juniper. Following Buttafogo's remarks, he led a more general discussion on how fraud protection and security can be placed in the context of the broader public policy debate on information privacy. This paper summarizes these two executives' presentations and is supplemented by additional research.