Open AccessThe Role of Empathy in the Service Experience
Author(s) -
Adrian Heng Tsai Tan,
Birgit Muskat,
Raechel Johns
Publication year - 2019
Publication title -
ssrn electronic journal
Language(s) - English
Resource type - Journals
ISSN - 1556-5068
DOI - 10.2139/ssrn.3415833
Subject(s) - empathy , service (business) , psychology , business , social psychology , marketing
Accelerating Research
Robert Robinson Avenue,
Oxford Science Park, Oxford
OX4 4GP, United Kingdom
Address
John Eccles HouseRobert Robinson Avenue,
Oxford Science Park, Oxford
OX4 4GP, United Kingdom