Measuring the quality impacts on the performance in transport company | Zendy

Ivana Šimková | Zendy; Vladimír Konečný | Zendy; Š. Liščák | Zendy; Ondřej Stopka | Zendy

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Measuring the quality impacts on the performance in transport company

Author(s) -

Ivana Šimková,

Vladimír Konečný,

Š. Liščák,

Ondřej Stopka

Publication year - 2017

Publication title -

transport problems

Language(s) - English

Resource type - Journals

SCImago Journal Rank - 0.224

H-Index - 12

eISSN - 2300-861X

pISSN - 1896-0596

DOI - 10.21307/tp-2015-039

Subject(s) - transport engineering , quality (philosophy) , service quality , service (business) , level of service , relation (database) , road transport , performance indicator , set (abstract data type) , computer science , business , engineering , marketing , data mining , philosophy , epistemology , programming language

The paper deals with the problem of service quality,quantification of the level of quality and evaluation ofservice quality in freight road transport companies. The impactof the transport service quality on the performance of roadfreight transport is necessary to quantify a level of servicequality but also define and objectively evaluate theperformance of road freight transport with the help of anappropriate set of performance indicators and methods. Forexamining relation and quantification of the transport servicequality impact in road freight transport it is necessary toapply the appropriate method. This paper includes practicalapplication of particular method, as well.

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