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El concepto de calidad ha evolucionado al igual que lo han hecho los enfoques existentes para abordarla. El Tercer Sector, para contribuir al fortalecimiento de sus organizaciones, comienza a aplicar modelos de gestion de la calidad. Las entidades proveedoras de servicios de accion social se han de centrar en la persona a la hora de elegir un modelo de certifi cacion de la calidad, un modelo que evalue correctamente el grado en que se cumplen las expectativas del paciente/usuario de nuestros servicios. PATIM esta implantando progresivamente un modelo de gestion de la calidad del servicio, la certifi cacion Qualicert. Abstract The quality concept has changed as well the quality approaches. The third sector, in order to contribute to the empowerment of its organisations, begins to apply quality certifi cation schemes. Entities that provide social action services have to focus on the person when they have to choose a quality certifi cation scheme. The scheme needs to evaluate correctly how the entity is covering the client expectations about the service provided. PATIM is implementing gradually a quality certifi cation scheme, the Qualicert scheme.

Quality in the process of the ex abuser insertion / La calidad en el proceso de inserción del drogodependiente