Role of chief information officer within the system of human resource development in service organizations (tourism)

The functioning of manufacturing and service industries, for example tourism, is oriented towards results, which are products and services. With regard to this, we determine the requirements for human resource development. At the same time, the appropriate system of management of human resource development is determined on the basis of economic methodology which describes human resource development as a cyclical process. The need to align information technologies in line with business needs increases the role of the chief information officer and, along with it, draws attention to the need for the development of a new set of skills. In addition to technological know-how, a successful leader in the field of information technologies needs to manage effectively, have good communication skills and, preferably, have a business qualification. Since chief information officers are still responsible for monitoring information technologies and systems and management services, it can be argued that an ability to foresee how the commercial use of the Internet will affect organisations and employees is an important feature in the age of the Internet. This task requires a vision of the possibility of re-engineering of business processes to take advantage of the new platform and leadership skills to convince others that the change is necessary. Human resource development is essential for the full and effective functioning of information and communication technologies system in tourism.