Intelligent Help System that Synchronizes Application Software Operation: Toward Intelligent Tailor-Made Information Provision | Zendy

Ichiro Kobayashi | Zendy; Tomoko Tsunawaki | Zendy

Open Access

Intelligent Help System that Synchronizes Application Software Operation: Toward Intelligent Tailor-Made Information Provision

Author(s) -

Ichiro Kobayashi,

Tomoko Tsunawaki

Publication year - 2007

Publication title -

journal of advanced computational intelligence and intelligent informatics

Language(s) - English

Resource type - Journals

SCImago Journal Rank - 0.172

H-Index - 20

eISSN - 1343-0130

pISSN - 1883-8014

DOI - 10.20965/jaciii.2007.p1216

Subject(s) - computer science , synchronizing , software , java , human–computer interaction , software engineering , embedded system , operating system , telecommunications , transmission (telecommunications)

We propose providing tailor-made information to users having problems in operating application software. We conducted experiments to determine users’ operation features and constructed a user operation model to provide tailor-made information to users based on experiment results. We reconstructed a “Java word-processor” into a user operation model to provide appropriate, timely instructions when users had problems in operation, synchronizing instructions with user operation. We verified the feasibility of our proposal using this prototype in experiments.

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