Extending MBI Model using ITIL and COBIT Processes | Zendy

Soňa Karkošková | Zendy; George Feuerlicht | Zendy

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Extending MBI Model using ITIL and COBIT Processes

Author(s) -

Soňa Karkošková,

George Feuerlicht

Publication year - 2015

Publication title -

journal of systems integration

Language(s) - English

Resource type - Journals

ISSN - 1804-2724

DOI - 10.20470/jsi.v6i4.244

Subject(s) - cobit , information technology infrastructure library , process management , capability maturity model , maturity (psychological) , knowledge management , business process , business , computer science , control (management) , operations management , engineering , information technology , work in process , artificial intelligence , operating system , psychology , developmental psychology , software , programming language

Most organizations today operate in a highly complex and competitive business environment and need to be able to react to rapidly changing market conditions. IT management frameworks are widely used to provide effective support for business objectives through aligning IT with business and optimizing the use of IT resources. In this paper we analyze three IT management frameworks (ITIL, COBIT and MBI) with the objective to identify the relationships between these frameworks, and mapping ITIL and COBIT processes to MBI tasks. As a result of this analysis we propose extensions to the MBI model to incorporate IT Performance Management and a Capability Maturity Model.

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