The Quality of IS/IT: How It Can Be Assessed?

Higher quality for less money is the constant dream of all managers across all the industries IT industry included. But the term quality is very complex and this complexity was accelerated by the massive introduction and evolution of information systems and information technologies. The article deals with the quality in general and then focuses on the specifics of the quality assessment within the IS/IT. The mutual relationships between the quality of IT processes, IT products and services and business products and services are discussed. The two core assumptions for quality management are formulated: understanding the characteristics/features of IS/IT quality and ability to measure the degree of correspondence between the regulations (models) and practice. Examples of models covering the quality attributes of information, software products and services and processes are introduced and their positive and negative aspects are discussed.