Information technology in the banking sector: Review of mobile banking

This paper is written to state the advantages and disadvantages, the different models to test the effects of individual’s intention to adopt mobile banking, the different technologies that are being implemented currently by banks and what the future holds for mobile banking. Information Technology (IT) has evolved over time and has changed the way business is conducted. The way people conduct business has been made easier and more efficient. IT has opened many doors for new technologies that are used within business and for individual use; the Banking sector is of no exception. Mobile banking is the fastest growing channel of banking as a result few people are walking into bank branches nowadays. Banks now need to remain relevant by catering to the needs and expectations of the customers and to the technology advancements. By providing better services and products customers are able to utilise. The role of IT in the banking sector can be divided into two categories: Communication and connectivity, and individual and business transactions. IT enables for sophisticated products to be developed with better frameworks, execution of dependable strategies and help with communication so to connect with people from different countries, businesses across the globe, geographical distance and diverse markets.   Keywords: mobile banking, information technology, it, mobile banking adoption, mobile banking application, mobile payment