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Na busca por melhor qualidade de ensino, visando captar recursos de investimentos por parte dos orgaos governamentais e necessario que haja equilibrio entre a melhora dos resultados financeiros e a qualidade do ensino. Desta forma, os laboratorios de Instituicoes de Ensino Superior (IES) devem primar por uma gestao eficiente. O objetivo deste trabalho e analisar as contribuicoes do Modelo de Excelencia em Gestao (MEG) para a gestao de um laboratorio de IES e sua relacao com a norma ABNT NBR ISO/IEC 17025, implantada pelo laboratorio em estudo. Realizou-se entrevistas com os colaboradores do laboratorio e foi feita a avaliacao do laboratorio por meio do MEG. Constatou-se ao termino do trabalho que somente com a avaliacao do MEG de 250 pontos nao foi possivel identificar todos os problemas que o laboratorio enfrentava e que a norma ABNT NBR ISO/IEC 17025 contribuiu para a obtencao de uma nota positiva na avaliacao pelo MEG. ABSTRACT In the search for more quality teaching and to capture funds from government investments, there is a need to balance the improvement of financial results and the quality of teaching. Therefore, the Laboratories of Higher Education Institutions (IES) are responsible for efficient management of this factors. The aim of this work is to analyze the contributions of the Management Excellence Model (MEG) for the management of an IES laboratory and its relationship with the ABNT NBR ISO/IEC 17025 standard. Hence, an interview with the members of the laboratory was carried out and the evaluation of the laboratory was performed through the MEG. It was possible to verify that only with the evaluation of the MEG of 250 points it was not possible to identify all the problems that the laboratory was facing. The ABNT NBR ISO / IEC 17025 standard contributed to the achievement of a positive mark in the MEG evaluation.

e-xacta

CONTRIBUIÇÕES DO MODELO DE EXCELÊNCIA EM GESTÃO (MEG) PARA LABORATÓRIOS DE INSTITUIÇÕES DE ENSINO SUPERIOR (IES) E A SUA RELAÇÃO COM A NORMA ABNT NBR ISO/IEC 17025