Evaluating Court Performance: Findings from Two Italian Courts | Zendy

Luis Lepore | Zendy; Concetta Metallo | Zendy; Rocco Agrifoglio | Zendy

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Evaluating Court Performance: Findings from Two Italian Courts

Author(s) -

Luis Lepore,

Concetta Metallo,

Rocco Agrifoglio

Publication year - 2012

Publication title -

international journal for court administration

Language(s) - English

Resource type - Journals

SCImago Journal Rank - 0.173

H-Index - 4

ISSN - 2156-7964

DOI - 10.18352/ijca.88

Subject(s) - economic justice , scope (computer science) , christian ministry , administration (probate law) , administration of justice , political science , law , work (physics) , corporate governance , public administration , sociology , management , engineering , mechanical engineering , computer science , economics , programming language

This study is part of a wider research project aimed at developing and testing a Performance Measurement System (PMS) for courts based on a Balanced Scorecard (BSC) framework. The current study represents an initial effort to describe results of a performance measurement attempt that may suggest some challenges in developing a comprehensive PMS for courts. We have tried to assess the performance in two Italian courts focusing on three issues: efficiency measures (clearance rates, case turnover, and disposition time), culture assessment, and Information Systems (IS) success. Our findings provide some useful and interesting insight for researchers and practitioners.

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