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Now-a-day, a vast variety of reviews are published on the web. As a result, an automated system to analyze and extract knowledge from such textual data is needed. Sentiment analysis is a well-known sub-area in Natural Language Processing (NLP). In earlier research, sentiments were determined without considering the aspects specified in a review instance. Aspect-based sentiment analysis (ABSA) has caught the attention of researchers. Many existing systems consider ABSA as a single label classification problem. This drawback is handled in this study by proposing three approaches that use multilabel classifiers for classification. In the first approach, the performance of a model with hybrid features is analyzed using the multilabel classifier. The hybrid feature set includes word dependency rule-based features and unigram features selected using the proposed two-phase weighted correlation feature selection (WCFS) approach. In the second and third approaches Bidirectional Encoder Representation from Transformers (BERT) language model is used. In the second approach, a BERT system is enhanced by applying max pooling on target terms which specify an aspect of a review instance and a multibit label is given as input to the BERT system. In the third approach, the basic BERT system is used for word embedding only and classification is done using multilabel classifiers. In all approaches, the label used for all training instances specifies aspects with its sentiments. The experimentation shows that the results gained using the system proposed in the first approach are comparable to the results gained using the BERT system. The experimental results depict that the Enhanced BERT system gives better results compared to the existing systems.

A Multilabel Classifier for Text Classification and Enhanced BERT System