Open AccessUnique Approach To Total Quality Management In A Quality Planning And Control Laboratory
Author(s) -
Karen E. Schmahl
Publication year - 2020
Publication title -
papers on engineering education repository (american society for engineering education)
Language(s) - English
Resource type - Conference proceedings
DOI - 10.18260/1-2--6852
Subject(s) - total quality management , quality (philosophy) , session (web analytics) , control (management) , engineering management , statistical process control , quality management , six sigma , miami , computer science , curriculum , applied engineering , engineering , process management , project management , process (computing) , systems engineering , manufacturing engineering , operations management , program management , management system , world wide web , pedagogy , environmental science , operating system , psychology , soil science , lean manufacturing , philosophy , artificial intelligence , epistemology
In recent years, Total Quality Management tools and principles have been increasingly introduced into engineering curriculum. This paper describes a unique approach to integrating TQM in the laboratory of a Quality Planning and Control course which had previously focused solely on statistical control of quality and precision linear measurement. The new approach includes a team building component, Lab Development Project and TQM Follow-up Project. In the Lab Development Project, the students are customers of each other and must improve their product, a laboratory exercise, based on other students feedback. The TQM Follow-up Project is a means for the students to further apply the concepts and tools of Total Quality Management to analyze and recommend improvements to a common process.
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