The Hybrid Reference Desk: Changing Strategies for Changing Times

Over the past several years, the discussion among librarians regarding the fate of the reference desk has increased in both volume and tempo. The range of opinions has varied, with some advocating its complete banishment, while others counter that the traditional reference interview at the reference desk is valid. This case study highlights some of the wanderings and waypoints of our reference desk journey at Virginia Tech. The library has traversed from a peak of four separate reference desks in the 80’s, to the decision in 2000 to consolidate to one reference desk, and then, in 2008, to expand to two reference desks.