WORKPLACE ANGER AS A PERSONAL AND BEHAVIOURAL RESPONSE TO PSYCHOSOCIAL AND SITUATIONAL CHARACTERISTICS OF WORK ENVIRONMENT: AN APPRAISAL OF SOCIAL COGNITIVE THEORY

This study aims to examine the relationships between individual, psychosocial and situational factors and workplace anger of employees working in various sectors in Istanbul-Turkey. It is also aimed to understand how the employees’ personality trait of emotional stability, psychosocial aspects and a situational characteristic of the work environment affect their anger behaviours at work. This study follows the implications of social cognitive theory, psychosocial resources theory, five factor personality theory, and social control theory for examining the proposed associations between the research variables. The findings of the study revealed that emotional stability as a personality trait, perceived social support and social integration had negative significant relationships with workplace anger. Besides, the results showed that perceived powerlessness as a situational factor of the work environment had positive significant relationship with workplace anger. Consistent with the literature evidences, the research findings have provided evidences that emotional stability, social support, social integration and perceived powerlessness have significantly explained the individuals’ anger behaviors at work