Making Enterprise System Work:The Role of Organizational Defensive Routines | Zendy

David J. C. Lee | Zendy; Michael Myers | Zendy

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Making Enterprise System Work:The Role of Organizational Defensive Routines

Author(s) -

David J. C. Lee,

Michael Myers

Publication year - 2009

Publication title -

pacific asia journal of the association for information systems

Language(s) - English

Resource type - Journals

eISSN - 1943-7544

pISSN - 1943-7536

DOI - 10.17705/1pais.01201

Subject(s) - ethnography , knowledge management , work (physics) , business , enterprise system , enterprise life cycle , face (sociological concept) , enterprise software , enterprise systems engineering , organizational learning , enterprise planning system , enterprise architecture , enterprise information system , process management , computer science , sociology , engineering , architecture , mechanical engineering , art , social science , anthropology , visual arts

This paper discusses some of the challenges that organizations face when trying to make enterprise systems work. Using critical ethnography, we studied the implementation of an enterprise system in a small-medium sized enterprise within a large conglomerate in Australasia. We found that organizational learning around strategically important issues failed to occur. This failure to learn negatively impacted the implementation of the enterprise system. We use the theory of organizational defensive routines to help explain this failure.

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