Characterizing the Dynamics of Open User Experience Design: The Cases of Firefox and OpenOffice.org | Zendy

Paula Bach | Zendy; John M. Carroll | Zendy

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Characterizing the Dynamics of Open User Experience Design: The Cases of Firefox and OpenOffice.org

Author(s) -

Paula Bach,

John M. Carroll

Publication year - 2010

Publication title -

journal of the association for information systems

Language(s) - English

Resource type - Journals

SCImago Journal Rank - 1.877

H-Index - 78

ISSN - 1536-9323

DOI - 10.17705/1jais.00247

Subject(s) - open source , scope (computer science) , suite , computer science , dynamics (music) , user experience design , world wide web , knowledge management , community building , user group , human–computer interaction , sociology , public relations , political science , software , pedagogy , law , programming language

We describe two cases of open user experience (UX) design using the Firefox web browser and OpenOffice.org office suite as case studies. Open UX design refers to activities and practices surrounding designing for the user experience in open source contexts. We analyze the socio-technical complexity of integrating UX activities into the two open source projects using activity awareness, a theoretical framework for understanding team performance in collective endeavors of significant scope, duration, and complexity. The facets of activity awareness are common ground, communities of practice, social capital, and human development. We found differences with the following dynamics in the two open source projects: community building, UX status in the community, decision making, and ways of sharing design information.

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