Infrastructuring: Toward an Integrated Perspective on the Design and Use of Information Technology

In this contribution we investigate how results from the ongoing discussion about ‘eInfrastructures’ can be used to improve the design of IT infrastructures in organizations. We first establish a perspective on organizational IT as ‘work infrastructure’ that focuses on the infrastructural nature of organizational Information Systems and describe challenges for designing within and for this type of infrastructure. Then we elaborate on possible use of concepts from the e-infrastructure discussion, in particular on the concept of ‘infrastructuring’ as it was developed by Star and Ruhleder (1996) and Star and Bowker (2002). Using their ‘salient characteristics of infrastructure’ we describe the methodological approach of ‘Infrastructuring’ to develop methodological and tool support for all stakeholders’ activities that contribute to the successful establishment of an information system usage (equivalent to a work infrastructure improvement). We illustrated our ideas by drawing on a case in which new work infrastructures were introduced into an organizational context and by mapping out existing and possible tool support for ‘infrastructuring’.