ICIS 2007 Panel Report: Bridging Service Computing and Service Management: How MIS Contributes to Service Orientation

Service computing has become the new frontier of enterprise computing in the continued pursuit of organizational agility. Many major corporations are in the midst of implementing significant initiatives to re-architect their IT through service computing to help meet fast changing business requirements. As a result, many new and interesting research questions arise in this area, spanning from technical to organizational to economic issues. Currently, there is a great need for a framework for aligning the issues of technology and management in the era of service computing. This panel advocates that the MIS community should embark a concerted effort in this direction. The panelists will present their positions and insights and discuss why and how MIS should take leadership in this research area. The specific objectives of this panel include: (1) Discuss issues towards a unified framework for service computing and management. (2) Identify research issues dealing with challenges enterprises must confront in the era of service computing. (3) Identify opportunities for curriculum changes in MIS in order to train future employees for service-oriented enterprises.