Wiki: A Technology for Conversational Knowledge Management and Group Collaboration

Wikis (from wikiwiki, meaning “fast” in Hawaiian) are a promising new technology that supports “conversational” knowledge creation and sharing. A Wiki is a collaboratively created and iteratively improved set of web pages, together with the software that manages the web pages. Because of their unique way of creating and managing knowledge, Wikis combine the best elements of earlier conversational knowledge management technologies, while avoiding many of their disadvantages. This article introduces Wiki technology, the behavioral and organizational implications of Wiki use, and Wiki applicability as groupware and help system software. The article concludes that organizations willing to embrace the “Wiki way” with collaborative, conversational knowledge management systems, may enjoy better than linear knowledge growth while being able to satisfy ad-hoc, distributed knowledge needs.