Open AccessDimensions of Information Systems Success
Author(s) -
Peter B. Seddon,
D. Sandy Staples,
Ravi Patnayakuni,
Matthew Bowtell
Publication year - 1999
Publication title -
communications of the association for information systems
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.576
H-Index - 48
ISSN - 1529-3181
DOI - 10.17705/1cais.00220
Subject(s) - dimension (graph theory) , stakeholder , context (archaeology) , computer science , value (mathematics) , empirical research , matrix (chemical analysis) , knowledge management , management science , mathematics , management , machine learning , engineering , statistics , economics , paleontology , materials science , pure mathematics , composite material , biology
The value added by an organization’s IT assets is a critical concern to both research and practice. Not surprisingly, a large number of IS effectiveness measures can be found in the IS literature. What is not clear in the literature is what measures are appropriate in a particular context. In this paper we propose a two-dimensional matrix for classifying IS Effectiveness measures. The first dimension is the type of system studied. The second dimension is the stakeholder in whose interests the system is being evaluated. The matrix was tested by using it to classify IS effectiveness measures from 186 empirical papers in three major IS journals for the last nine years. The results indicate that the classifications are meaningful. Hence, the IS Effectiveness Matrix provides a useful guide for conceptualizing effectiveness measurement in IS research, and for choosing appropriate measures, both for research and practice.
Accelerating Research
Robert Robinson Avenue,
Oxford Science Park, Oxford
OX4 4GP, United Kingdom
Address
John Eccles HouseRobert Robinson Avenue,
Oxford Science Park, Oxford
OX4 4GP, United Kingdom