Open AccessE-S-QUAL: A multiple-item scale for assessing electronic service quality
Author(s) -
A. Parasuraman,
Valarie A. Zeithaml,
Arvind Malhotra
Publication year - 2005
Publication title -
carolina digital repository (university of north carolina at chapel hill)
Language(s) - English
DOI - 10.17615/1mdx-dp60
Subject(s) - scale (ratio) , quality (philosophy) , service quality , service (business) , computer science , psychology , business , geography , marketing , cartography , philosophy , epistemology