After Big Data Failed: The Enduring Allure of Numbers in the Wake of the 2016 US Election

When widespread polling failed to accurately predict the 2016 US presidential election, producers and consumers of data didn’t abandon faith in numbers. Instead, they have reconfigured their relationships with big data. Producers are formulating redemption narratives, blaming specific datasets or poor interpretation, and the broader reception looks similar. Seeking an explanation for Trump’s unexpected victory, news audiences are calling out failed pre-election polling numbers, while at the same time embracing empirically dubious exit polls. This Critical Engagement piece argues that Science and Technology Studies scholarship has prepared us to see that polling errors would not undo the prestige and power of quantitative methods, but rather reveal the intensity of our attachment to data as a readily available arbiter. We show that data’s ambivalent qualities make it a durable ground for claims-making, with the capacity to be mobilized to do different kinds of work: blame, exoneration, and broader sense-making.