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Learnability and memorability, important components of usability, are frequently overlooked by existing research with respect to in-car navigation devices. To remedy this, a protocol for evaluating the learnability and memorability of an in-car navigation device is presented. Representative tasks are identified and then used in conjunction with paired-user methods. The protocol is applied effectively to a device and problems are identified.

Evaluating First-time and Infrequent Use of In-Car Navigation Devices