Living up to expectations - public library perspective

Based on a paper given at the UKSG seminar 'A day in the life of an e-journal librarian', London, 7 July 2004 Richmond upon Thames is an outer London borough providing library and information services to a population of 173,000 people. Since 1999 it has moved from a pre-ICT state to providing eight subscription services electronically, plus e-books and e-audio. This presentation looks at the provision of electronic resources through a public library service perspective (what we did and why, how we did it, what worked and what didn't), focusing on the importance of staff input and training, marketing and promotion, accessibility and increasing user take-up.