Open AccessDeveloping and Deploying Knowledge on a Global Scale
Author(s) -
Borron James,
Morales David,
Klahr Philip
Publication year - 1996
Publication title -
ai magazine
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.597
H-Index - 79
eISSN - 2371-9621
pISSN - 0738-4602
DOI - 10.1609/aimag.v17i4.1241
Subject(s) - knowledge management , software deployment , reuse , consistency (knowledge bases) , scale (ratio) , business , computer science , process management , engineering , geography , cartography , artificial intelligence , operating system , waste management
Reuters is a worldwide company focused on supplying financial and news information to its more than 40,000 subscribers around the world. To enhance the quality and consistency of its customer‐support organization, Reuters embarked on a global knowledge development and reuse project. The resulting system is in operational use in North America, Europe, and Asia. The system supports 38 Reuter products worldwide. This article presents a case study of Reuter experience in putting a global knowledge organization in place, building knowledge bases at multiple distributed sites, deploying these knowledge bases in multiple sites around the world, and maintaining and enhancing knowledge bases within a global organizational framework. This project is the first to address issues in multicountry knowledge development and maintenance and multicountry knowledge deployment. These issues are critical for global companies to understand, address, and resolve to effectively gain the benefits of global knowledge systems.