
AI Research and Applications in Digital's Service Organization
Author(s) -
Adler Mark,
Anick Peter,
Billmers Meyer,
Carifio Mike,
Gunderson Alan,
Pundit Neil,
Swartwout Mark W.
Publication year - 1992
Publication title -
ai magazine
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.597
H-Index - 79
eISSN - 2371-9621
pISSN - 0738-4602
DOI - 10.1609/aimag.v13i4.1022
Subject(s) - variety (cybernetics) , service (business) , corporation , knowledge base , computer science , engineering management , knowledge management , software , world wide web , digital library , engineering , data science , software engineering , artificial intelligence , business , art , literature , poetry , finance , marketing , programming language
The Digital Services Research Group and its predecessor groups and offshoots in Digital Equipment Corporation have been mobilizing leading‐edge AI research to bear on real‐life problems that face the corporation and its customers. The general strategy of the group is to explore emerging techniques relevant to service and support needs through developing rapid prototypes, deploying these prototypes, and incorporating feedback from users. With over 32 major projects undertaken during the past decade, we have worked on a broad spectrum of problems and explored a variety of advanced AI techniques. This article describes the current AI activities in five areas: (1) enterprise advisory systems, (2) natural language processing and textual information retrieval, (3) large‐scale knowledge base management and access, (4) software configuration management, and (5) intrusion detection. We also list some future research directions.