Open AccessIndicators of Citizen-Centric Public Service Delivery
Author(s) -
Hélène Pfeil,
Sanjay Kumar Agarwal,
David Bernstein,
Francesca Recanatini,
Stephen Knack,
Peter Ladegaard
Publication year - 2018
Publication title -
world bank, washington, dc ebooks
Language(s) - English
Resource type - Book series
DOI - 10.1596/30030
Subject(s) - service delivery framework , business , public service , service (business) , process management , public relations , political science , marketing
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