Case Study—Chimoio, Manica, and Gondola, Mozambique

1 Chimoio, Manica, and Gondola, Mozambique Context • Low-income country • Aggregation covering urban areas • Low level of water performance Purpose Performance, professionalization, economic efficiency Scope Water functions and services Scale • Administrative boundaries • Localities covered: 3 for water • Population covered: 263,101 inhabitants for water • Coverage: 64% for water • Connections: 42,458 for water • Network length: 1,358 km for water Process Voluntary and incentivized Governance • Merger • Public administration • Decision making: almost all decisions are vested in FIPAG, which is under guardianship of the Ministry of Public Services, Housing, and Water Resources • Asset transfer: assets are the property of FIPAG • Liability: liabilities and debts from previous operators are not taken over by aggregated utility • Staff transfer: all staff was transferred • No clear entry and exit rules Outcome Negative: very little improvement Findings Investment projects supported by external funding, technical assistance provided by donors, performance-based monitoring, limited improvement W S S G S G U T I L I T Y T U R N A R O U N D S E R I E S W A T E R G L O B A L P R A C T I C E