Open AccessIntroducing a Framework for Evaluating Service Delivery in Sector Evaluations
Author(s) -
Susan Ann Caceres,
Robert K. Yin,
Anthony Martin Tyrrell,
Judith Hahn Gaubatz,
Sian Williams
Publication year - 2016
Publication title -
world bank, washington, dc ebooks
Language(s) - English
Resource type - Book series
DOI - 10.1596/25873
Subject(s) - service delivery framework , business , service (business) , process management , marketing
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