Role of ICT in Improving Efficiency of Public Administration: A Case Study of Herat Province of Afghanistan

Purpose: This study examines the role of information and communication technology and its impact on improving the efficiency of public administration in the financial Department of Herat Province of Afghanistan. Methodology: This research in terms of its purpose is a descriptive-correlative method, therefore, the applicability of information and communication technology by appropriate metrics will improve the performance of the organization, and in terms of type, it is correlating which shows the relationship between this two variables, and also the data has collected through 3ICT questionnaires and organizational efficiency of Pin Priyang and Singh sai. Main finding: The result of this study indicate that fortunately, the use of new technology in Herat Finance Department improves performance, customer satisfaction, transparency, better accountability, and has reduced administrative corruption in this department. . thus according to the result of this study, for better service providing, attention and investment in ICT and capacity building is so necessary for all governmental departments in Afghanistan. Implications: Since most governmental departments in Afghanistan do not have access to ICT, fortunately, Herat Finance Department has recently acquired new technologies for its daily work. Thus in this study, the researcher examined the role of ICT on employee performance in this department to find out how the use of technology has made positive changes in employee performance. Novelty/ originality of the study: Since there has been no research on this subject in Afghanistan so far, this research is a novel and new research in this regard that can provide the reader with new material from the position of technology in Afghanistan departments, especially in Herat province. On the other hand, this research is the beginning of more research in this field for other researchers.