Role of new IT solutions in the future of shared service model | Zendy

Róbert Marciniak | Zendy

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Role of new IT solutions in the future of shared service model

Author(s) -

Róbert Marciniak

Publication year - 2013

Publication title -

pollack periodica

Language(s) - English

Resource type - Journals

SCImago Journal Rank - 0.257

H-Index - 11

eISSN - 1788-3911

pISSN - 1788-1994

DOI - 10.1556/pollack.8.2013.2.20

Subject(s) - service (business) , service design , cloud computing , business , business model , point (geometry) , knowledge management , service catalog , industrialization of services business model , service product management , service delivery framework , process management , marketing , computer science , electronic business , business relationship management , geometry , mathematics , operating system

As enterprise services rely on IT solutions on increasingly way, there are more and more signs recently that point to the fact that newer IT trends cut out a growing proportion of the service market. The research is concerned with the business service sector and mainly with the shared service model. It is analyzed how the new IT trends (as a service, cloud computing, etc.) influence business services and what is the future of the shared service centers using these technologies. The research is based mainly on literature review but the Author made ten interviews with Hungarian business service market experts to get answers about the market practice

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