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A Relationship Study on Marketing Strategy Management towards Customer Relationship Management and Perceived Value
Author(s) -
Qiong Zuo Ou Yang,
Zen-hua Hu
Publication year - 2015
Publication title -
acta oeconomica
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.292
H-Index - 13
eISSN - 1588-2659
pISSN - 0001-6373
DOI - 10.1556/032.65.2015.s2.13
Subject(s) - business , marketing , marketing management , customer relationship management , relationship marketing , promotion (chess) , enterprise relationship management , marketing strategy , value (mathematics) , internationalization , customer retention , service (business) , service quality , computer science , machine learning , politics , political science , international trade , law
With the promotion of economic liberalization and internationalization, consumer demands have become complex and diversified. Businesses have to actively promote themselves and bring forth new marketing tactics to attract buying and cope with fierce competition so as to enhance the global competitiveness and implement the idea of sustainable operation. This study aims to investigate the relationship between marketing strategy management, customer relationship management, and perceived value.Aiming at Suzhou Industrial Park, the executives and employees of the manufacturers are distributed 500 copies of questionnaire for this study, and 367 valid copies are retrieved, with the retrieval rate 73%. The research results show the significant correlations between 1. marketing strategy management and customer relationship management, 2. customer relationship management and perceived value, and 3. marketing strategy management and perceived value. Aiming at above results, suggestions are proposed to create better organizational performance for a business

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