The Theoretical Basis of Total Quality Management Products and Services

In the article considered the concept of quality as an important criterion for assessing the success of the organization. Presented the arguments concerning the necessity quality management in the enterprise. Among the large number of models of quality management has been allocated a total quality management (TQM) and quality control system. Particular investigated the general provisions (purpose, objectives and tactics, etc.), the evolution of the quality management system. Compared to traditional and total quality management system was found basic elements of TQM. Here is a list of the most common techniques and tools used in the implementation of the concept of TQM in the organization. Based on the principles, methods and tools as well as business process lifecycle created a new conceptual model of total quality management.