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The cellular mobile telephony sector in Colombia (TMC for its acronym in Spanish) is not aware to the permanent requests and complaints from customers, who are demanding day by day the properly accomplishment of the service provided. That situation explains why is of vital importance the intervention of the Colombian Government, led by the Superintendence of Industry and Commerce (SIC), entity that has under its responsibilities the supervision and control of the mobile telephony operators. The main goal is to improve the quality of the service provided, in order to implement accurate solutions to unsatisfied customers and to protect the rights from subscribers attached to TMC services. This activity is necessarily connected to the administrative function and its guiding principles, especially the “efficacy”, which demand the minimum achievement of outcomes in relation with compromises and responsibilities ordered by the Constitution.

revista de derecho, comunicaciones y nuevas tecnologías/revista de derecho comunicaciones y nuevas tecnologias

Principio de eficacia constitucional de la función de vigilancia y control de la Superintendencia de Industria y Comercio en materia de telefonía móvil celular