POSSIBILITIES OF APPLICATION FINTECH IN IMPROVING THE ORGANIZATION ADMINISTRATIVE SERVICES PROVISION BY LOCAL AUTHORITIES

The practice of providing administrative services in Ukraine proves that there are many problems in the process of obtaining administrative services by citizens. This fact is confirmed by the data of many specific studies on the administrative services quality. Thus, in the assessment of administrative services quality, the opinions of f Ukraine’s population were divided as follows: 33% gave a satisfactory rating, good 12% and 32% bad. In addition, 11% of the population bribed administrative services, saying that it was “easier and more simply to solve their problems”. The Law of Ukraine "On Administrative Services" provides an official definition of administrative service as a result of the authoritative powers exercise by the administrative services subject at the request of a natural or legal person aimed at acquiring, changing or terminating the rights and / or obligations of such a person. We can see that there are no particular problems with the administrative service definition, whereas with a comprehensive and unique list of administrative services provided in Ukraine, the situation looks different. To date, no regulatory legal act has approved an exhaustive list of administrative services, and a situation arises when the entities providing administrative services independently decide what administrative services they provide. Sambros S.A., Balan O.S., Lebedeva V.V. Improving the organization of administrative services provision by local authorities 52 The first step of the proposed mechanism is consultation to clarify the list of documents to be submitted to the Administrative Service Centre, as can be seen on the official CNAP website. At the second stage, a citizen has to submit documents to an CNAP administrator. The third step of the proposed procedure reflects the mechanism of providing administrative services. And the fourth step is getting the citizen an extract and technical documentation by e-mail when implementing electronic document management. Thus, the study revealed that today there are many practical problems with the administrative services provision due to imperfect legislation in this area. Among the most pressing problems are the following: the lack of a single register of administrative services in Ukraine that citizens can receive from legal entities providing administrative services, so that each administrative entity independently determines the services list it provides, which leads to the unavailability of some services to the general public; the lack of transparency and incomprehensibility of the mechanism for obtaining the administrative service of a citizen from the subjects of these services provision; lack of sufficient public awareness of administrative services through the lack of a single clear mechanism for each service; complex process of obtaining administrative service.